User Data Deletion
Information about how to request deletion of your personal data
User Data Deletion Policy
At eSim Outlet, we respect your right to privacy and control over your personal data. In compliance with various data protection regulations including GDPR and CCPA, we provide a straightforward process for you to request the deletion of your personal information from our systems.
How to Request Data Deletion
To request the deletion of your user data, please visit our Support Center and submit an enquiry with the following information:
Information to include:
- Your full name
- Email address associated with your account
- Brief reason for deletion (optional)
What Happens Next
Upon receiving your request, our team will:
- Verify your identity to ensure data security
- Process your deletion request within 30 days
- Send confirmation once your data has been deleted
Data We May Delete
Upon request, we can delete the following types of personal data:
- Account information (name, email, phone number)
- Order history and purchase records
- Saved payment methods (card information is not stored on our servers)
- Usage data and preferences
- Support history and communications
Data We May Retain
In some cases, we may be required to retain certain information for legal or legitimate business purposes, such as:
- Transaction records required for tax and accounting purposes
- Information needed to resolve ongoing disputes or claims
- Aggregated or anonymized data that no longer contains personally identifiable information
Your Rights
Under various privacy regulations, you have the right to:
- Request a copy of your personal data
- Request correction of inaccurate personal data
- Object to the processing of your data
- Request restriction of processing
- Data portability
Need Assistance with Your Data Deletion Request?
Our privacy team is here to help with any questions or concerns.
Contact Support