Return Policy
Information about our product return and refund policies
Our Return Policy
At eSIM Outlet, customer satisfaction is our priority. We want you to be completely satisfied with your purchase. Please read our return policy carefully to understand your options if you encounter any issues with our products.
Returns for Non-Working Products
We happily accept returns for any products that are not working as advertised. If you encounter technical issues with your eSIM that prevent it from functioning properly, you may be eligible for a return and refund.
Eligible reasons for returns include:
- eSIM fails to activate properly
- Data connectivity issues not related to coverage areas
- Significant performance issues compared to advertised speeds
- Billing errors or incorrect plan provisioning
Device Compatibility Limitations
We will not accept returns for products where the return reason is that the device is not eSIM compatible. It is the customer's responsibility to verify their device's compatibility with eSIM technology before making a purchase.
Before purchasing, please:
- Check our compatible devices list
- Verify your device model supports eSIM technology
- Ensure your device is unlocked (if applicable)
- Confirm your device settings allow for eSIM activation
How to Request a Return
If you need to return a product, please follow these steps:
- Visit our Support page and submit a support query with details about your issue
- Include your order number, the specific product you purchased, and a detailed description of the issue you're experiencing
- Our support team will review your request and guide you through the next steps
- If your return is approved, we'll process your refund through your original payment method
Our support team aims to respond to all queries within 24 hours. We're committed to resolving any issues as quickly and efficiently as possible.
Important: Return requests should be submitted within 14 days of purchase. Returns may be subject to verification to confirm the reported issue.
Refund Processing
Once your return request is approved:
- Refunds will be processed within 5-7 business days
- The refund will be issued to the original payment method used for the purchase
- You will receive an email confirmation when your refund has been processed
Please note that depending on your payment provider, it may take additional time for the refund to appear in your account.
Need Help?
If you have any questions about our return policy or need assistance with a return, our support team is here to help.