How to Install Your eSIM
Follow these step-by-step instructions to activate your eSIM on your device.
Select Your Device
Choose your device below to see specific installation instructions:
General Installation Steps
1
Purchase Your eSIM
Select your destination and purchase the appropriate eSIM plan from eSIM Outlet.
2
Check Your Email
After purchase, you'll receive an email with your eSIM QR code and activation details.
3
Scan QR Code
Use your device's camera to scan the QR code in the email (or use the manual installation method).
4
Activate Your eSIM
Follow your device's on-screen instructions to complete the installation and activation.
5
Enable Data Roaming
Make sure to enable data roaming for your eSIM line to use mobile data abroad.
Troubleshooting Tips
eSIM Not Working?
- Make sure your device is eSIM compatible
- Ensure data roaming is enabled
- Verify you have cellular coverage in your location
- Restart your device
- Check if your eSIM plan is active
Can't Scan QR Code?
- Use another device to display the QR code larger
- Try the manual setup option with SM-DP+ address
- Check if your camera is working properly
- Ensure adequate lighting when scanning
Data Connectivity Issues?
- Turn Airplane Mode on/off
- Reset your network settings
- Check APN settings are correct
- Ensure cellular data is enabled for the eSIM
Need More Help?
- Contact our 24/7 customer support
- Check our support center
- Refer to your device manufacturer's support site